Running a business isn’t for the faint of heart. It requires patience, attention to detail, and an undying commitment to running your company as efficiently as possible. As your business grows and evolves, you must have business process management software to unify your processes to ultimately run a smoother, healthier company.

The ultimate goal with any business management software is to make processes so streamlined and organized that your overall revenue increases as a result.

What Is Business Management Software?

If you’re wondering what business management software is, you’re not alone. Simply put, this software can help increase the productivity of your business by improving aspects such as employee workflows, project management, data management, communication, and so much more.

The right small business management software will take the stress out of your daily operations and help automate them, giving you further insight on what areas of the business need your attention and what areas are thriving. Easily collect data on market trends, employee performance, your customer’s needs, and overall employee satisfaction.

Processes or pain points that were once bulky and time-consuming for your company can become straightforward and simple. The best part? Business owners won’t have to lift a finger to implement them.

Examples of managerial tasks that are easily streamlined through business management software include:

  • Account management
  • Dispatching team members
  • Onboarding
  • Managing invoices
  • Customer requests
  • Reporting and analytics
  • Overall project management

Why Do You Need Business Management Platform for Your Company?

You may be wondering whether a business management platform can make a genuine impact on your company. After all, you are already spending a significant amount of money and effort making your business the best it can be, so will software make that much of an impact?

There are common red flags that may signal your business can benefit from increased automation. As more of these accumulate, it becomes harder to ignore the overflowing benefits of business process management software.

If your business is facing one or multiple of the following speedbumps, consider investing in management software:

  • You cannot keep up with all incoming project requests
  • Organization is a pain point
  • You have too many manual processes in place
  • You’re missing important deadlines or business goals
  • You can’t effectively communicate with your customers
  • Business roles are muddied, and responsibilities are unclear
  • Your expenses are growing, but your revenue isn’t increasing
  • You’re focused too much on daily operations instead of underlying business strategy

Do these issues hit close to home? It may be time to consider a different alternative to help improve how your business operates.

Benefits of Using Business Process Management Software

Now that we’ve identified some common red flags that businesses face, let’s discover some of the main benefits that business process management software can offer. While each business has unique challenges and opportunities, know that the right software can be tailored to your needs.

Here are some of the main advantages of using business management software:

  • See your data visually to help you better understand where holes in your business processes are. This will help you and your managers make tweaks to improve procedures that are already in place.
  • Collaboration integrations can provide extensive data on your company workflow to make adjustments as necessary. Having access to this data can help uncover holes and further drive your business’ revenue.
  • Set actionable conditions to increase employee performance.
  • Automate routine tasks to help save effort, time, and money.
  • The right business management software can increase employee efficiency, as it presents them with clear goals and a user-friendly interface to keep them on track.

These are only a handful of benefits of using business management software. You’ll find that the right software can improve processes that you didn’t know were inefficient.

How to Choose Business Management Software

It’s easy to think that no business management software can keep up with all of your business needs. After all, your business is unique and has many ins and outs that software may not be able to improve. However, this is not the case, as the ideal software can be completely customized to fit the needs of your business.

Business owners should research before deciding which software will suit their business the best. Here are some factors to consider before you decide what is the best business management software.

What Are Your Main Business Problems?

You’re likely seeking assistance from business management software to help improve certain areas of your business or to address specific problems that have emerged. The first step in finding your ideal software is to make a list of the biggest problems you’re currently facing.

Some common examples include:

  • Using too many business tools and platforms that ultimately hinder your business
  • Too many spreadsheets
  • Time-consuming manual processes
  • Lack of communication in real-time
  • Difficulty communicating with your employees effectively

Defining your business’ specific problems can help better define what you need from the ideal small business management software. Even the most frustrating, problematic aspects of your business should be no match for the right software.

Map Out Your Business’ Workflow

Understanding how your business operates will be beneficial in finding the right assistance. Think of your workflow as all of the tasks that you need to achieve on any given business day.

Consider aspects such as:

  • What does your daily routine consist of?
  • How are your daily activities tracked?
  • How do you interact and communicate with your employees?
  • What customer information is necessary for you to collect and maintain?
  • What are some common frustrations you experience during the workday?
  • What would make your workday easier and less stressful from an operations standpoint?

Not only should business owners consider the above, but other employees can also add to the above to ensure that problems are addressed on all levels. Your colleagues and team members should benefit from this software as well!

Define the Problem & the Solution

It’s typical for business software providers to build their platforms around certain business problems that can be improved. Take some time to bridge the gap between your business’ main problems and your current workflow.

To define the source and solution for your business problems, consider taking the following steps.

  1. Review your daily activities list and connect them with the current issues your company is facing. This will help you understand the problems your software needs to solve.
  2. From there, you can determine which areas of your business require assistance from the new software and create a specific list of problems that must be solved.
  3. After you’ve defined the list of problems, research which platforms provide the most intelligent and effective business solutions.

Talk to Your Team

One of the most important aspects of finding the right business management software application is to give your team a chance to get involved in the process. Talking to your employees can help them feel involved in the process, and it allows you to ensure you are improving all aspects of the business.

The last thing you want is for the software to be effective in some areas of your business, but other areas remain the same. Involving your team from the start will encourage them to voice their opinions and will make them feel as though they’re more involved in the decision-making process.

Discussing with your team can also help make sure the software is addressing everyone’s concerns from the start, minimizing the chance of needing to switch software solutions in the future.

What Are Your Requirements?

There’s no detail too small when considering which business management platform will best assist your business. To find the right software, make a list of requirements you don’t want to budge on. Some examples include:

Integration with Existing Management Platforms

Not every aspect of your business will change with this software, so you’ll need to find one that can be seamlessly integrated with your current management platforms. Doing so also allows for data integration across platforms, making it easy to determine how well certain areas of your business are performing. This will save you time and resources in the long-run.

Reporting System & KPIs

The right reporting system can easily present you with clear data on any aspect of your business. Having access to data is key to determining KPIs or key performance indicators. Knowledge is power when operating a business, so the business process management software that you choose should revolve around data and achieving measurable goals.

Role-Based Routing

In the case that your business has a large workforce, you’ll need software that has role-based routing capabilities. This aspect is especially important if there are roles within the business that aren’t clearly defined within the current database.

Mobile Support

Relying on cloud-based software helps you and your team access data at any given moment. Having this information at your fingertips can help you drive business decisions and effectively communicate with team members.

Real-Time Monitoring

The right monitoring apps can give you insight into real-time scenarios happening within the business and it allows you to keep employees updated. Real-time monitoring is also beneficial in flagging defective products, generating live customer support tickets, and keeping overall business efficiency on track.

What Is Your Budget?

Consider the budget you’re willing to spend on the right company management software. It’s helpful to consider opportunity costs as well, as the ideal software can help grow your business in unimaginable ways.

You can plan your expenses every month to keep up with ever-changing business costs and budgets. Consider other expenses such as training costs and the implementation process to see how this software will integrate into your business’s bottom line.

The right platform is an investment worth making, as it can vastly improve the functionality of your business.

Get Started

Now that you’ve considered all of the above factors, it’s time to start digging into what options you have. Compare and contrast different business management software applications to see which will suit your company’s needs the best.


A business management software can be instrumental in the growth of your business, as it gives you access to important information and data in one singular platform. Serviceminder has helped countless businesses and franchises grow in unimaginable ways.

We feel so confident in our platform that we’d love you to try it for free through a demo! Our team is passionate about helping your business grow, and we have cutting-edge tools to help you grow your business.

If you have any questions or if you’re interested in learning more about our software, don’t hesitate to reach out via call or text at 888.493.9995.