The Most Comprehensive Platform for Managing and Operating Home Services Franchises
We had one mission in mind - to help home service businesses acquire and convert more leads, schedule more appointments, close more deals and communicate with their clients more effectively. Then we added tons of reporting so locations and brands can better manage and grow.
We started with a world-class CRM built for field service with mapping, automated scheduling and dispatch. Then we added best-in-breed proposal writing with support for options, online deposits and payments, electronic signatures and reporting. Next, we added integrated email marketing and automation tools, fleet routing, integrated two-way texting, mapping and campaign budgeting enabling teams to measure revenue from campaigns and track cost per lead and revenue per client at the location and brand level.
Every brand is different. Whether you are moving from a single platform or from a group where everyone uses sticky notes and Excel, we will come up with a plan to make your onboarding process as smooth as possible.
Our Vision
To be the franchise community's most trusted, reliable, and proactive home services management platform through innovation and automation.
Our Core Values
We never accept average. We strive to continue to break new ground and provide hand-crafted, cutting-edge experiences for our clients.
We welcome feedback and insight. Communication is key; our clients will always be heard.
We believe in authenticity. We take our responsibilities seriously, but not ourselves. Dad jokes, nerdy tendencies, and humor is our secret sauce.
We embrace every brand like it’s our own. We don’t look at ourselves as a vendor, we are a strategic part of your team. Because of that, we are client success focused because we don’t rest until you succeed.
Our Core Values
Innovative
We never accept average. We strive to continue to break new ground and provide hand-crafted, cutting-edge experiences for our clients.
Approachable
We welcome feedback and insight. Communication is key; our clients will always be heard.
Genuine
We believe in authenticity. We take our responsibilities seriously, but not ourselves. Dad jokes, nerdy tendencies, and humor is our secret sauce.
Collaborative
We embrace every brand like it’s our own. We don’t look at ourselves as a vendor, we are a strategic part of your team. Because of that, we are client success focused because we don’t rest until you succeed.
IFA Supplier
Forum Member
We've been members of the International
Franchise Association as Supplier Forum
members since 2015.
Careers
Check back here for our current openings.
More Info
We've been members of the International Franchise Association as Supplier Forum members since 2015.
Check back here for our current openings.
Our employees are eligible for coverage with
FAQ
How is serviceminder different from other CRM platforms?
Different? Yes, in so many ways! serviceminder is more than a CRM: it's truly a Business Operations Platform, that offers franchise-focused features to streamline home services brands. Our platform is designed to take the load off franchisors by empowering franchisees. This is a highly-configurable system, optimized for brands just like yours!
Is there a Mobile App?
There sure is! Whether it's supporting your sales & installation agents out in the field, or helping busy franchise owner/operator run their business while on the run, the mobile app has the breadth and depth you need.
How quickly can I be up and running on serviceminder?
The timeline varies from brand to brand. Once brand onboarding is complete (usually a couple of months) then franchise units can be trained, going live on serviceminder within a few weeks.
What does your brand onboarding process entail?
serviceminder's customer support team works one on one with brand leaders to learn their business, train them on serviceminder and help them plan the best strategy for franchisees' adoption. Then, we typically work with the brand leaders to train a small pilot group of franchisees, gathering feedback and further refining the onboarding path.
What kind of training do you offer?
There's an extensive library of training/help materials and videos. Additionally, we offer monthly training webinars.
What types of businesses use serviceminder?
The beauty of serviceminder is that a wide variety of home service franchises can easily configure and use it for their unique needs. Whether it's project-based, recurring-service based or subscription-based, serviceminder keeps your franchise running smoothly.
Can I have a free trial?
Of course, but first, let us show you the basics. Schedule a demo here and then we will set you up with a trial account to "play in the sandbox."
How much does serviceminder cost?
serviceminder users are invoiced monthly (at the brand level). We charge per location - not per user.
What kinds of extras/add-ons do you offer?
Each brand has unique needs, so add-ons like vehicle tracking, email marketing, automated sales tax services, data warehousing & reports, etc are available. We work with you to create the right package for your brand.
How many units does a franchisor need to join serviceminder?
We support emerging brands with just a few units, and long-established brands with hundreds of franchisees. There's no location minimum to use serviceminder for your franchise.
Are you an IFA member?
Darn tootin! We have been a proud Supplier Member of the IFA since 2015.
Do I have to be a franchise? What about just a solo business?
Our platform is specifically designed to support the franchise model. However, we're no stranger to small home service businesses. For more info on how we can support your business, contact support@serviceminder.io