Dispatch scheduling software is an increasingly popular asset of a well-running field service business. With so many moving parts of your field service business to oversee, implementing automated dispatch software can make a significant difference to your company’s processes.

Free up the time your team typically spends on tracking vehicles, optimizing routes, communicating with employees, and organizing field service technicians’ schedules. The right software can streamline your approach and help your entire fleet become that much more productive.

9 Benefits of Automated Dispatch Software

The difficulties your company will face without the right software will only continue to worsen. Here are some of the benefits of scheduling software to consider for your business.

Benefit #1: Automation

The more areas of your business that you can automate, the better. This holds true for field service companies as well.

For example, the process of scanning barcodes for eCommerce businesses is automated and saves time and resources for online merchants. The same can be said about field service companies as new work orders come in; dispatch scheduling software can automate tasks as they come through and schedule appointments with the right technician accordingly.

Benefit #2: Flexibility and Scalability

When your company was starting, it may not have had the same number of work orders you are currently receiving. As your company continues to grow, it’s important and arguably essential to have an organized system to keep track of work orders. Your dispatch team cannot possibly handle the constant management of resources and personnel without automated dispatch management.

As your fleet continues to get bigger, your dispatch scheduling software can easily keep up with this increased demand.

Benefit #3: Better Oversight

Thanks to GPS tracking that comes with the best dispatch management software, you’ll be able to have increased oversight of your team. Your management team will no longer struggle with keeping track of where your field employees are, and you can also use this advanced technology to provide optimized routes.

The smart technology also allows for real-time status updates and transparent lines of communication between your field employees and your dispatch team. Consider opting into automatic notifications to your clients to maintain transparency throughout the booking process.

Benefit #4: Responsiveness

In industries that involve field service employees, you never know what scenarios will arise. If you have the ability to quickly provide fast responses, this is a key differentiator between you and your competitors.

Many automated dispatch software offers real-time status warnings that alert your management team of emergency calls, triggers, last-minute requests, and more. These alerts combined with GPS integration provide the location and the nature of the issue. From there, a guard can automatically travel to the location to resolve the issue.

Benefit #5: Preventative Maintenance

You want your customers to have nothing but a positive experience with your company. If your field service’s vehicle breaks down unexpectedly or there is a delay in getting to the appointment, this will take away from the seamless experience you’ve worked so hard to create.

Another benefit of dispatch software is the AI technology that features built-in maintenance reminders to minimize the risk of unexpected breakdowns. Keep your business’ vehicles running smoothly year-round thanks to this advanced technology.

Benefit #6: Greater Customer Satisfaction

It’s no secret that amazing customer service can help you attract loyal customers. Another benefit of dispatch software is the customer data that you’ll be able to implement. Gain a deeper understanding of your customers’ delivery requests, ping them with their bills automatically, and provide them with updates on maintenance in the future.

The better you can understand your customers and stay one step ahead of their needs, the better the experience they’ll have with your company.

Benefit #7: Resource Optimization

Field service businesses are becoming increasingly popular, which means competition is stiff. Not all field service businesses are utilizing their resources in the best way possible. This is another advantage of field service optimization software; it allows your business to stay at the top of its game while producing the most amount of work as possible.

The right delivery dispatching tool can maximize your efficiency and increase your revenue through intelligent technologies and an improved workflow.

Benefit #8: No Paperwork

Completing paperwork by hand is tedious and time-consuming. Field service management software can take all tasks that were traditionally completed by hand and streamline them into an automatic process.

Examples of this include work order management, route optimization, billing and invoices, service reports, and so much more. This allows field service employees to spend more time curating positive customer experiences.

Benefit #9: Higher Transparency

Trying to understand what is happening in the field at any given moment may have traditionally been a pain point for your business. It can be difficult to know when employees are completing their jobs and what their work ethic is like.

With field service dispatch scheduling software, the line of communication between your field service employees and your management team is clearer. You’ll have a better understanding of what is being accomplished and what still needs your attention.


If you’ve been looking for reasons why automated dispatch software can assist your business, look no further. As managing a field service business only continues to become more complex, it’s essential to invest in the right tools to simplify your workflow and scale your business to new heights.

Serviceminder.io is one of the top providers of field service management software, and we encourage you to book a demo with us to learn more about our offerings.