• CONTROL THE CUSTOMER JOURNEY

    serviceminder.io makes it simple to manage your customer's journey for the entire lifecycle. Secure new customers with online leads, appointment capture, best-in-breed appointment and follow-up communications. Maintain current customers with marketing automation for cross-selling and revenue growth. Evolve your business with visualized reporting and data analytics.

  • Online Scheduling

    Add a simple link to your website to convert that ubiquitous web-voicemail "Contact Us" page into a live scheduling page. Customers and prospects can schedule appointments in real time. You can even require a valid credit card before accepting the appointment. You control the available times, every description, every price and even determine a lead time. Appointments are scheduled based on your team's availability, drive times and skills.

  • Estimates & Proposals

    Schedule appointments easily from inbound calls, then simply set up a proposal. Our advanced proposal feature lets you build a customized proposal and deliver it by text, email or print. serviceminder.io tracks every open proposal so you can easily follow up with any prospects and answer their questions to close the deal! Give the customer options and include pictures of reference work or their property to put everything in context.

  • Proposal E-signatures

    When your prospect gets the proposal, they can review it anywhere. When they are ready, they just click the Accept link and electronically sign the proposal. Immediately, you'll get an email that they are ready to move forward! Contact them to work on an agreeable schedule or collect an electronic deposit and then click the Schedule button to put the project on your schedule.

  • Data Reports and Visuals

    Advanced features like revenue and service analysis reports as well as an integrated Pipeline keep you on top of what's working and what's not. Easily monitor your complete sales funnel to ensure you've got enough leads and proposals in the works so you can hit your desired revenue numbers! Use Pulse (our dashboard) to create easy to understand visuals so you and your team can set and exceed your goals.

    The realtime Backlog view lets you keep track of what jobs have been sold and are ready to be delivered. The map driven route scheduler lets you plan out your team's schedule to minimize time wasted driving from one side of town to the other.

  • Paperless Workflow

    The serviceminder.io app (iOS and Android) lets you and your crew be completely paperless. No more work orders to fill out and key into multiple systems. Eliminate miscommunications and missed opportunities. Keep everything in the cloud and share the information with the entire team in real time.

Schedule a free one-on-one demo to learn how serviceminder.io can help you run your business.

Capture Leads

It all starts with the lead

We make it easy to get your leads into serviceminder.io. Adding lead capture to your website is as easy as posting a form at serviceminder.io. Easily and automatically track where leads came from by hooking up landing pages from your digital marketing campaigns. As soon as that lead is added, you'll get an email or an in-app alert to your iOS or Android device. From there you can click or tap to follow up with a call, text or email to book the appointment.

Our open API makes it easy to bring in lead data from a variety of online and offline sources. We can also send those leads out to a call center for immediate follow-up and booking. Or let Drips take over and start the process of educating them on why they should be working with you.

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Book Appointments

Online scheduling book the jobs for you

Built-in online scheduling lets you not only capture leads but also get appointments booked for sales and service calls. You can even capture the payment information up front so you can be sure to get paid when the job is done. serviceminder.io geocodes every lead so that you always know if they're located in your territory and so clients that are close together are scheduled together.

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Create Interactive Proposals

Let Clients choose the options they want

Deliver a great looking proposal for your clients to evaluate what you intend to do for them. You can include pictures and annotations, different terms and conditions based on the type of job, options that they can select or unselect based on their budget or needs. You can offer payment plans to help make larger projects more palatable and even require a deposit so you've got money coming in before you even get started.

We help you track close rates, plus how often and how recently clients are reviewing your proposals so you can make sure you close even more of your deals.

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Schedule Jobs

Online, call center, in the office or on the go

Whether you schedule everything yourself, or want to outsource scheduling to one of our integrated call center partners, we make it easy to get appointments on your calendar when you want them. You can control how appointments are assigned based on everything from skills to geography to drive time.

Sophisticated algorithms help ensure that the available dates and times presented to a client both minimize unprofitable drive time and increase service delivery efficiency.

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Invoices

Show as much or as little detail as you want

service**minder**.io's invoicing makes it easy to get paid. Clients can click to pay online right from their copy of the invoice. You can configure invoices to show all of the details or only the highlights. And with our built-in integration with popular accounting tools like QuickBooks Online, your invoices and payments will automatically show up. All you'll need to do is record your deposits.

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Online Payments

Clients overwhelmingly prefer credit/debit cards

Consumers today prefer to pay by credit and debit cards. Make sure you're not making it hard for your clients to pay you. serviceminder.io makes it easy for your clients to pay on the spot with our app, or online when you send them an invoice. You can even save the card on file so you can just run the charge when the job is finished.

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Email Marketing

Email is still the most cost effective retention tool

If you're not reaching out to your customers or nurturing your prospects with email, you're leaving money on the table. Broadcast email to clients and prospects directly from serviceminder.io. With all of their data available for personalization, you'll produce results you can see. We'll even show you how much revenue and how many proposals were created as a result of your email campaign.

Create sophisticated nurturing and conversion pipelines using Drips, serviceminder.io's powerful marketing automation tool. Carefully guide every new lead down the optimal journey based on their interests and responses to ensure nobody falls through the cracks.

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Campaign Budgeting and Tracking

Track performance of every marketing spend

You wouldn't by an stock without measuring its performance. Why would you spend money on marketing without tracking how well it does? serviceminder.io has the unique benefit of tracking every campaign plus how much you spent on it and tying your clients to which campaigns brought them in. Return on investent and cost per lead is now readily available at any time. Instantly learn what is working and what needs to be dropped.

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Integrated Texting

Communicate with Clients How They Want

Like it or not, your client base is increasingly moving toward texting as being the preferred communication channel. Whether you have an "office" cell phone that you use for texting or use a separate service, being able to have text conversations and more importantly, store those conversations with the rest of your client data is incredibly useful. You can automatically text clients when your tech is on the way to their appointment. Clients can even text you a picture of their issue or project and those pictures will be available to the technician who shows up to do the work.

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Marketing Metrics

Optimize Your Process

Use Pipeline and Campaign Budget to measure which campaigns work to bring in leads and increase repeat customers. Use metrics like cost per lead and revenue per customer to figure out what is most effective. Evolve your marketing to spend more on what works best.

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