IFA Supplier Forum Member

As a Supplier Forum member of the International Franchise Association, you can rest assured that we understand your business. We help franchise systems just like yours operate more efficiently and with more reporting and analytics than you ever thought possible. And we love a challenge -- tell us yours and we'll help you get on the road to the future.

  • Chris Grandpre Chairman & CEO, Outdoor Living Brands, Inc.

    serviceminder.io is a critical part of our operations. Our franchisees use it to run their businesses and we use it to manage our brands, from operations to marketing to analytics. We started using the platform in one brand, and have now converted several of our brands to it. The team behind serviceminder.io anticipates our needs and is responsive to our requests. It's a comprehensive solution that adds value to our franchise systems.


Tools for Field Service Franchise Systems

serviceminder.io was built from the ground up to run a service business. But we didn't stop there. We added the tools you need to manage an entire system of service businesses, from scheduling to appointment conversions to real time revenue.


Visit the interactive Features page to learn more about features by category.


Operations

From scheduling and dispatch to generating proposals, estimates and invoices, serviceminder.io helps keep a service business running. The service-oriented CRM framework helps track customers, the revenue pipeline and marketing activities. Optional email campaign management allows easy followup with existing customers and prospects.


System Reporting

End of Month reporting is the foundation of tracking the performance of your system. But it's also out of date by the time you have all the data in place. serviceminder.io gives you real time data on appointments, proposal conversions, average sales... everything you need to have an accurate view of your system, 24x7 -- average ticket, close rate, delivery backlog, sales pipeline.


Built-in Store and Services MarketPlace

Do you provide product fulfillment? Our integrated store makes it easy for your franchisors to purchase their product directly within serviceminder.io. With features like organization level shopping carts, one click ordering from proposals and favorites and mobile support, they will save time every time they order. You can also add to the MarketPlace for approved third party offerings (both one time and monthly billables).


Integrated Technical Support

Franchisees can request technical support through the build in Help system. serviceminder.io can integrate with your existing ticket system. Your field support team can easily get into a franchisee's account to help them out as well as implement system best practices.


Powerful Open API

The serviceminder.io API makes it easy to implement direct-to-CRM distribution of leads collected from your system website. You can even integrate basic estimation appointment scheduling for all your locations. And not the lame "give us your info and we'll contact you to schedule your appointment" form -- but actually book the appointment with a confirmed date and time and confirmation emails or texts back to the prospect.


Integrated Texting Support

Your zee's customers are texting. A lot. Integrated texting enables seemless conversations without ever leaving serviceminder.io. Add "text us!" links to your zee's website to keep them enaged. All conversations become part of the permanent record. You'll have a dedicated local numbers for each zee to use. Send appointment confirmations via text.

Rich Integrations

It's all about the data. serviceminder.io has deep integrations with platforms such as QuickBooks, Listen360 and others. Take the data you're collecting and do more with it.


Take the Tour

Take a tour that shows you a typical workflow from prospect to money in the bank.

Schedule a free one-on-one demo to learn how serviceminder.io can help you run your business.